Effective Sep 10, 2020
Amiable Networks Limited (“we,” “us” or “Amiablenet.com”) cares
about protecting the personal information of our customers and visitors who
use our websites, products or services (collectively, our “Users”). This
privacy policy provides details about how your personal information is
collected, shared and used by us.
This privacy policy covers personal information, including any
information we collect, use and share from you, as described further below.
This privacy policy applies to all Amiablenet.com websites,
our products and services, and our mobile applications
(collectively, the “Services”). This privacy policy does not cover how our
Users may use or share data that they collect using our services.
When you purchase a Service from us, your personal information will be
collected, used, and shared consistent with the provisions of this privacy
policy as well as the following addendums related to particular products
and services offered by Amiablenet.com, which are a part of this privacy
policy:
In the course of your use of the Services, we obtain the following
information about you as described below. We collect this data for the
purposes described under “How We Use Your Information”.
Signing Up for Services; User
Information
- Information you provide prior to any registration process, such as
your email when you provide it to us;
- Information that you provide during any registration process
(such as your name,
company name, email address, phone number, billing address or credit card
information, geographic location and industry), when you call or email us
(for support or otherwise) or when you use our products or services;
and
- Payment information that you provide to us (by way of our Services or
otherwise) when you purchase some of our products and services, including
credit card data.
Use of Services, Website Visits and Support
- Information from third party social networking sites, including
information that social networking sites provide to us if you use your
credentials at such social networking sites to log into some of our
Services (such as your name and email address to pre-populate our sign-up
form).
- The information you allow us to access varies by social networking
site, and depends on the level of privacy settings you have in place at
the social networking site. You can control and find out more about these
privacy settings at the applicable social networking site.
Other Sources
- Information you provide to us at seminars or to our partners;
- Information you provide to us in surveys;
- Information that is publicly available; and
- Information you consent to us receiving from third parties.
We have a legitimate interest in running a successful and efficient
business and in providing you with Services and useful content, and we use
the information we collect, both on its own and combined with any other
information we collect about you, for the following purposes:
- To provide the requested Services to you;
- To provide you with useful content;
- To ensure the proper functioning of our Services
- To offer and improve our Services;
- To provide you with requested information or technical support
- To facilitate your movement through our websites or your use of our
Services;
- To do a better job of advertising and marketing our Services (our use
of your information to do this is performed with your consent where
required by applicable law);
- To advertise and market third party products and services (such
advertisement is only performed with your permission where your consent
is required by applicable law)
- To diagnose problems with our servers or our Services;
- In connection with our security and compliance programs;
- To administer our websites;
- To communicate with you;
- To target prospective customers with our products or services (such
targeting is only performed with your permission where your consent is
required by applicable law);
- To assist us in offering you a personalized experience or otherwise
tailor our Services to you; and
- As otherwise described in this privacy policy.
We also use the information we receive in aggregated and anonymized
formats to produce reports on trends and statistics, such as mobile search
trends, email open rates by industry, campaign best practices or the number
of users that have been exposed to, or clicked on, our websites or
evaluated or purchased our products and services.
Payment information that you provide to us, including credit card data,
will only be used to facilitate payment for our products and services.
We also use recorded telephone conversations for quality control
purposes, to train our employees and for our own protection.
Sharing with Partners
When we share personal information with certain third-party partners,
including marketing and advertising partners, that information includes
your name, email address and other information enabling partners to:
- assist you in using our products and services,
- contact you with offers, services or products that may be of interest
to you, and
- provide you with their products or services.
If you are located in a jurisdiction where such sharing requires your
permission, we will only do so with your consent. Please note that if you
access our services through a tool that hides your location, such as
through a virtual private network, you may not receive our request for
permission because we were not able to identify you as being located in a
jurisdiction where your permission is required.
Further, our partners are prohibited from using your contact information
for any purpose beyond those set forth above without your consent. We will
not provide our partners with your credit card information.
Sharing with Third Party Service
Providers and Vendors
Occasionally, we enter into contracts with carefully selected third
parties so that they can assist us in servicing you (for example, providing
you with customer service, fraud detection and deterrence or access to
advertising assets and providing us with information technology and storage
services) or to assist us in our own marketing and advertising activities
(including providing us with analytic information and search engine
optimization services). Our contracts with such third
parties prohibit them from using any of your personal information for any
purpose beyond the purpose for which it was shared.
We also share non-personal information with certain third parties,
including the media, industry observers, marketing and advertising
partners, vendors, customers, potential customers or partners. For example,
we disclose mobile search trends, email open rates by industry, campaign
best practices or the number of users that have been exposed to, or clicked
on, our websites or evaluated or purchased our products and services.
Corporate Reorganizations
If we are involved in a merger, acquisition, a sale of all or a
substantial portion of our assets, or other similar sale transaction, your
information will be transferred as part of that transaction. We will notify
you by email and/or a prominent notice on our website of any such transfer
and any choices you may have regarding your information.
Authorized Users
All users authorized by you to have access to your account can view
personal information stored in the account. A primary account holder can
view personal information saved in subaccounts to which they have
authorized access. We share information about authorized users only for
legitimate purposes consistent with this privacy policy, including
servicing your account and marketing products and services to you.
Legal Process
Lastly, if legally required to do so, or if we have a good faith belief
that such disclosure is reasonably necessary, we may disclose your personal
information to courts of law, law enforcement authorities and other
relevant third parties, such as internet service providers, to conduct an
investigation, respond to a third party or law enforcement subpoena or
court order, bring legal action, prevent harm to others or pursue other
relief when you or a third party are or may be:
- violating our terms and conditions of use;
- causing injury or other harm to, or otherwise violating the property
or other legal rights, of us, other users, or third parties; or
- violating federal, state, local, or other applicable law.
This disclosure can include transferring your information to
other outside the European Economic Area. To the extent we
are legally permitted to do so, it is our policy to notify you in the event
that we are required to provide your personal information to third parties
in connection with a subpoena.
Security
The transmission of information via the internet, email or text message
is not completely secure. Although we will do our best to protect your
personal information, we cannot guarantee the security of your information
transmitted through the Services or over email; any transmission is at your
own risk. Once we have received your information, we will take appropriate
technical and organizational measures to safeguard your personal
information against loss, theft and unauthorized use, access or
modification.
When we collect financial account information, such as credit card
numbers, we protect its transmission through the use of encryption such as
the Transport Layer Security (TLS) protocol.
Tracking Technologies and Online
Advertising
We use cookies, web beacons, pixels, tags, scripts and other similar
technologies in the course of our business. Information about the
technologies we use, why we use them (for example, in connection with
online advertising), and how you can control them can be found in our
Cookie Policy.
Choice/Opt-out
Marketing Communications from Us
Email
You always have the opportunity to opt out of our marketing
communications with you or change your preferences by following a link in
the footer of all non-transactional email messages from us or by emailing
us at privacy@Amiablenet.com.
Some communications from us are considered transactional or service
communications (for example, important account notifications and billing
information), and your account(s) for Amiablenet.com products and services are
provided to you upon the condition that you receive these communications
from us. You must cancel your account(s) for Amiablenet.com products and
services, as applicable, if you do not wish to receive any transactional or
service communications.
You may still receive marketing communications from us even after
you cancel your account unless you also opt-out of our marketing
communications, as described above.
Phone
We may contact you by telephone, with your consent where applicable, for
marketing purposes (including by automatic dialer and/or prerecorded
message). If you do not want to receive marketing calls, please contact
customer support. You
do not need to agree to receive automated marketing phone calls or texts
from us to use the Services.
Cookies
For information about how to manage and opt out from cookies, please
visit our Cookie Policy.
To manage the information we receive about you from a social networking
site or other third parties (if applicable), you will need to follow the
instructions from that party for updating your information and changing
your privacy settings, where available. The information we collect is
covered by this privacy policy and the information the third party collects
is subject to such third party’s privacy practices. Privacy choices you
have made on any third party site will not apply to our use of the
information we have collected directly through our Services.
Unauthorized Accounts
If an account or profile was created without your knowledge or
authorization, please contact customer support
to request removal of the account or
profile.
We retain your personal information to provide services to you and as
otherwise necessary to comply with our legal obligations, resolve disputes,
and enforce our agreements. We will retain your personal information for no
more than seven years following the later of (i) the date on which you
terminate your use of the Services or (ii) May 25, 2018, unless we are
otherwise required by law or regulation to retain your personal information
for longer.
Your Rights
Where the European Union’s General Data Protection Regulation 2016/679,
or GDPR, applies, in certain circumstances and subject to data processing
agreements, you have rights in relation to the personal information we hold
about you. We set out below an outline of those rights and how to exercise
those rights. Please note that we will require you to verify your identity
before responding to any requests to exercise your rights by providing
details only known to the account holder. Please note that
for each of the rights below we may have valid legal reasons to refuse your
request, in such instances we will let you know if that is the case.
Access
You have the right to know whether we process personal information about
you, and if we do, to access data we hold about you and certain information
about how we use it and who we share it with.
Portability
You have the right to receive a subset of the personal information you
provide us if we process it on the legal bases of our contract with you or
with your consent in a structured, commonly used and machine-readable
format and a right to request that we transfer such personal information to
another party. If you wish for us to transfer the personal information to
another party, please ensure you detail that party and note that we can
only do so where it is technically feasible. We are not responsible for the
security of the personal information or its processing once received by the
third party.
Correction
You have the right to require us to correct any personal information
held about you that is inaccurate and have incomplete data completed. Where
you request correction, please explain in detail why you believe the
personal information we hold about you to be inaccurate or incomplete so
that we can assess whether a correction is required. Please note that while
we assess whether the personal information we hold about you is inaccurate
or incomplete, you may exercise your right to restrict our processing of
the applicable data as described below.
Erasure
You may request that we erase the personal information we hold about you
in the following circumstances:
- where you believe it is no longer necessary for us to hold the
personal information;
- we are processing it on the basis of your consent and you wish to
withdraw your consent;
- we are processing your data on the basis of our legitimate interest
and you object to such processing;
- you no longer wish us to use your data to send you marketing; or
- you believe we are unlawfully processing your data.
Please provide as much detail as possible on your reasons for the
request to assist us in determining whether you have a valid basis for
erasure.
Restriction of Processing to Storage
Only
You have a right to require us to stop processing the personal
information we hold about you other than for storage purposes in the
following circumstances:
- You believe the personal information is not accurate for the period
it takes for us to verify whether the data is accurate;
- We wish to erase the personal information as the processing we are
doing is unlawful but you want us to simply restrict the use of that
data;
- We no longer need the personal information for the purposes of the
processing but you require us to retain the data for the establishment,
exercise or defense of legal claims; or
- You have objected to us processing personal information we hold about
you on the basis of our legitimate interest and you wish us to stop
processing the personal information while we determine whether there is
an overriding interest in us retaining such personal information.
Objection
You have the right to object to our processing of data about you and we
will consider your request. Please provide us with detail as to your
reasoning so that we can assess whether there is a compelling overriding
interest in us continuing to process such data or we need to process it in
relation to legal claims.
You also have the right, at any time, to object to our processing of
data about you in order to send you marketing, including where we build
profiles for such purposes and we will stop processing the data for that
purpose.
Third Party Links and Information Collection and
Use by Our Users
Some of our Services provide links to other websites. Because we do not
control the information policies or practices of these third party sites,
you should review their privacy policies to learn about how they collect
and use personal information.
You may also log in to some of our Services using sign-in services such
as Facebook Connect or an Open ID provider. These services will
authenticate your identity and provide you with the option to share certain
personal information with us, such as your name and email address to
pre-populate our sign up form. For example, if you take advantage of
certain of our social media features, such as the Facebook Like button, and
widgets, such as the “Share This” button or interactive mini-programs that
run on our site, the applicable social networking sites may collect your IP
address, which page you are visiting on our websites, and may set a cookie
to enable it to function properly.
Children
Our Services are not directed to persons under 18. We do not knowingly
collect personal information from children under 18. If a parent or
guardian becomes aware that his or her child has provided us with personal
information without such parent or guardian’s consent, he or she should
contact us. If we become aware that a child under 18 has provided us with
personal information, we will delete such information from our files.
Data Transfer
In order for us to provide the Services to you, your personal
information will be transferred to, and stored at/processed in the United
States. Your personal data is also processed by staff operating outside the
European Economic Area (EEA), such as in India and the Philippines, who
work for us or for one of our suppliers. We will take all steps reasonably
necessary to ensure that your personal data is treated securely and in
accordance with this policy.
Notification of Changes
We reserve the right to modify this privacy policy at any time, so
please review it frequently. If we decide to change this privacy policy in
any material way, we will notify you here, by email, or by means of a
notice on www.Amiablenet.com
prior to the change becoming effective. In all
cases, your continued use of any Services constitutes acceptance to any
such changes.
If you have any questions, concerns or complaints about our Privacy
Policy, our practices or our Services, you may contact us by email at
privacy@Amiablenet.com.
Last modified Sep 10, 2020
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